Fees
SCM Private LLP (“SCM”) is committed to treating all clients fairly and providing the highest level of service. However, if you are dissatisfied with any aspect of our service, we want to hear about it so that we can put things right.
If you wish to make a complaint, please contact our Complaints Management Function:
| In writing: | SCM Direct, Michelin House, 81 Fulham Rd., London SW3 6RD |
| By phone: | +44 (0)20 7838 8650 |
| By email: | enquiries@scmdirect.com |
On receipt of your communication we will undertake an assessment as to whether this is a complaint and should be handled in line with our internal complaints policy.
We will provide written acknowledgement of your complaint promptly and will keep you informed of our progress in reviewing your complaint.
We will ensure that we investigate the complaint competently and diligently. We will review the complaint impartially and will ensure that we seek additional information where necessary. Our assessment of the complaint will be made promptly, fairly and consistently.
If we resolve your complaint within three business days, we will provide you with a written summary resolution which will contain details as to how you can escalate your complaint to the Financial Ombudsman Service (“FOS”), if applicable, should you be dissatisfied with our resolution.
If we cannot respond within three business days, we will inform you of this and provide you with details of who is responsible for handling your complaint. We will provide you with a written Final Response Letter within eight weeks of the date of your original complaint.
If you are not satisfied with our conclusion, we will not close your complaint and will continue to seek resolution.
If you are an eligible complainant and are dissatisfied with our resolution, you may refer your complaint to the Financial Ombudsman Service (FOS). There are set time limits in which you are able to raise your complaint to the FOS and we will provide these time limits within our final response.
| Address: | The Financial Ombudsman Service, Exchange Tower, London E14 9SR |
| Email: | complaint.info@financial-ombudsman.org.uk |
| Telephone: | 0800 023 4567 or 0300 123 9123 |
| Website: | www.financial-ombudsman.org.uk |
SCM Private LLP is authorised and regulated by the Financial Conduct Authority. This Client Complaints Summary is published in accordance with DISP 1.2.1R.